Frequently Asked Questions

four bell boys standing outside the main doors to cunard building

We appreciate you might have questions and we are here to help answer them. We’ve collated a few of our most frequently asked questions below or you can download a copy of our FAQs to assist with your enquiry.

Ship Information

Where can I find out the times and dates of visiting ships?

The Cruise Call Schedule contains information regarding ship visit dates. Arrival and departure times can be subject to last minute changes dependant upon previous port, weather conditions, tidal constraints etc. The most up to date arrival and departure times are available via Liverpool Direct on 0151 233 2008 approximately 2 days before the ship visit.

Can I go onboard the ship?

Ship visits are organised directly by the relevant cruise line. We cannot arrange visits on board. The relevant Cruise Line for each ship is noted on the Cruise Call Schedule.

How can I find out the gross tonnage of the ship?

The gross tonnage of any cruise ship can be found at http://www.shipparade.com

How can I find out about visiting Navy Vessels?

Information relating to Royal Navy vessels will only be released at the discretion of Royal Navy HQ on 0151 707 3344.

How can I find out the Cruise Itinerary for ships?

To find this information you would need to speak to the Cruise Line or visit their website.

How do I book a cruise from Liverpool?

We do not book cruises on behalf of ships. In order to book you must call or visit the website of the relevant Cruise Line or speak to a travel agent.

Business Opportunities

How can I promote my business to Cruise Passengers?

Many businesses in the city would like direct access to the passengers and if all were granted permission to flyer the passengers it would look unprofessional and no doubt intimidating.

For this reason, we have our own ‘no flyering’ rule, however there are Tourist Information Advisors on site within the cruise terminal on ship days who are able to promote venues which offer special discounts or enhancements to cruise passengers.

Job Opportunities and Volunteering

Can I apply for work at the Cruise Terminal?

Liverpool Cruise Terminal  is owned by Liverpool City Council and sits within the Culture Liverpool portfolio of venues and is managed by a small, core team of Liverpool City Council employees. Unfortunately there are currently no plans to recruit, however if an external vacancy arises it will be advertised in the local newspapers and by clicking here. Local firms, Carlisle Security and Main Logistics provide the security, baggage handling and stevedoring operations.

How do I apply to work on the Cruise Ships?

For jobs onboard cruise ships you would need to contact the relevant cruise line direct or you can also apply via cruise ship recruitment agencies. Please check the Cruise Call Schedule for a list of the Cruise Lines that are calling at Liverpool Cruise Terminal.

Are there any volunteering opportunities?

The Cruise Liverpool Ambassadors are a dedicated team of volunteers who assist with passenger enquiries and tourist information on ship days. At present their are no vacancies. Unfortunately volunteers are not permitted on the berth or ship as both are restricted access under port security.

Information about Cruise Berth & surroundings

What is the Cruise Berth name and location?

Liverpool Cruise Terminal, Pier Head, Princes Parade, Liverpool L3 1DL

What facilities are there at the Cruise Terminal?

Please visit our quick guide here

Do you have a Tourist Information Centre?

On ship days there is a Tourist Information Pop Up Facility within the Cruise Terminal Passenger Lounge. It is managed by friendly and knowledgeable Tourist Information Advisors. TIC staff can assist in areas including accommodation bookings, providing information on local attractions, the sale of theatre, event and tour tickets plus gifts and souvenirs and expert knowledge on the local area.

Can Liverpool provide maps?

Yes – We have walking maps that show the key attractions around the city centre.

Are Taxis available at the pier?

Yes – There is a taxi rank at the entrance/exit to the Cruise Terminal

How far away is the city centre from the Cruise Terminal?

Around 500 metres – Approximately 10 minutes on foot

General Information Regarding Facilities

Are there Public Telephones nearby?

Public telephones are located at the taxi rank adjacent to the Cruise Terminal.

Where can I top up my mobile?

This can be arranged in a number of shops on Water Street, Dale Street or James Street, all just a 5 minute walk away from the Pier Head.

Internet-Café

The closest internet facilities are available in the nearby Crowne Plaza and Malmaison Hotels which are adjacent to the Liverpool Cruise Terminal.

Where is the nearest post office?

The nearest Post Office is in India Buildings on Fenwick Street however the main post office is situated on the first floor of W.H.Smith in Liverpool One.

Where is the nearest Bank?

There are plenty of banks in the Dale Street and Water Street area which are within walking distance of Cruise Terminal. Opening hours 09.00 – 17.00.

Where is the nearest church?

Our Lady & St Nicholas, Chapel Street – Tel: 0151 236 5287
This church is directly opposite the Cruise Berth behind the Liver Building and is often referred to as the Sailors’ Church due to its strong maritime links. Services are every day at 09.00.

Currency and Credit Cards

Local currency

Great British Pounds £ (1 GBP = 1.48 USD approx, this is subject to change daily)

Other acceptable currencies

Other currencies are not widely accepted however the Airport Express Bus and limited tourist attractions accept Euros. We advise you to check with Tourist Information upon disembarkation.

Accepted credit cards

Credit Cards – Visa & MasterCard
ATM cards – Link, American Express, Visa Electron, Maestro , Cirrus

Where are the closest Exchange Offices located?

There are exchange offices, banks and travel agencies within walking distance of the cruise terminal in Liverpool ONE, on Dale Street, Water Street and Victoria Street. We advise you speak to a member of our Tourist Information team and Cruise Ambassadors when you arrive who will be able to provide directions.

Public Transportation

Are local buses available near the pier area?

The main bus station is at Paradise Street – timetables available at the Cruise Terminal.

Is there a train station near to the pier area?

The nearest underground rail stations at James Street and Moorfields stations are part of the City Loop Line and can take you to surrounding areas such as Southport, Chester & the Wirral.
Lime Street Station is the main national rail link to all major cities & destinations in the UK.

Are taxis available?

There is a taxi rank at the top of the pedestrian bridge as you exit the cruise berth. If returning by taxi, ask for Liverpool Cruise Terminal at the Pier Head.

Official Tourism Websites & useful contacts

Cruise Liverpool – Liverpool Cruise Terminal Information

Liverpool Tourist Information – Official Tourist Information Facility

Culture Liverpool – Events, Attractions and Cultural activities

Visit Liverpool – Tourist /Visitor Information

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